Refund Policy
At Siriusxm Radio, we are dedicated to delivering a premium listening experience. We understand that occasionally, circumstances change or technical issues arise. This policy details when and how refunds are granted for purchases made on www.siriusxm-radio.com
1. Billing & Subscriptions
All payments are processed securely. By activating a subscription, you agree to the recurring billing cycle (monthly, quarterly, or annually) associated with your selected plan.
2. Eligibility for Refunds
We evaluate refund requests on a case-by-case basis. Generally, refunds are approved under the following conditions:
Duplicate Charges: If a system error causes you to be billed twice for a single subscription period.
Service Failures: If you face persistent technical issues preventing access to our content, provided you have contacted our support team and the issue remains unresolved after 7 business days.
Unauthorized Activity: If you report a fraudulent transaction on your account within 7 days of the charge.
Non-Refundable Scenarios:
Changing your mind after a purchase is completed.
Partial use of a subscription period (e.g., canceling halfway through the month).
Failure to cancel a free trial before the renewal date.
3. Free Trial Terms
If you sign up for a free trial, you will not be charged during the trial period. To avoid automatic billing, you must cancel at least 24 hours before the trial expires. Once a trial converts to a paid plan, the subscription fee is non-refundable.
4. Requesting a Refund
To submit a request, please email our support team at:
📧 support@siriusxm-radio.com
Please include:
Full Name
Account Email
Order Number / Transaction ID
Reason for Refund
Our team typically reviews requests within 3–5 business days. If approved, funds will be returned to your original payment method within 7–10 business days, subject to your bank’s processing times.
5. Cancellation Policy
You may cancel your subscription at any time via your account settings.
Effect of Cancellation: Your access will continue until the end of the current billing cycle.
No Automatic Refunds: Canceling stops future billing but does not trigger a refund for previously paid periods.
9. Contact Us
If you have questions about this policy or a specific charge, reach out to us:
Email: support@siriusxm-radio.com
Website: www.siriusxm-radio.com